Perfume retail · 3–5 staff
A perfume shop that answers itself, and hands over when it should
Screenshot: blurred real conversation
- The problem
- The owner runs other businesses and couldn't keep up with this shop's messages. Questions about scents, stock and prices waited hours or went unanswered.
- What we built
- An AI assistant that answers customer questions on the shop's channels, plus a handover: when the assistant can't answer or isn't sure, the conversation goes straight to the owner with the chat so far.
- Result
- The owner now only sees the conversations that need him.
Most questions repeat: what a scent smells like, whether a size is in stock, the price, delivery. The assistant answers those from the shop’s own product list.
Anything outside that list, or anything it isn’t confident about, is handed to the owner on his phone, with the customer’s messages attached, so he can reply without scrolling back.